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Star psychologist Adam Grant explains why we need to do away with ‘the compliment sandwich’

The “sandwich technique,” also known as a “compliment sandwich” or “feedback sandwich,” has been a tool for delivering criticism since the 1940s. But it really became something of a workplace staple after 1984, thanks to Mary Kay Ash’s book “People Management.” The idea seems sound enough. The deliverer of the criticism would first offer a […]